Also this shouldn't be a malware issue as the computers are new desktops from Dell and using new Dell peripherals as well. Of the three users that have this issue only two share the Num-Pad issue and all three are using the same version of Office and Windows.īoth computers are Windows 10 with Office 2019.Įdit_1: I recently had to install office 2013 on one of the systems and the issue persisted.Įdit_2: I have tried at least two different keyboard models, one of which was wireless. I’ve tried a variety of different ways to bring it up but the closest I get is it running as a background task.

I am also having an issue that may be related where three users cannot use the on-screen keyboard. I have checked for scroll lock and mouse keys. I have tried multiple keyboards as well as deleting/updating the keyboard drivers on both computers. Two users are having this issue and I've only observed this behavior in Excel. The inverse applies if I start with an arrow key and then use the corresponding number.

If I hit the 8 Key on the number pad several times and then use the dedicated Up Arrow Key(to the left of the Num-Pad) it will, for about three clicks, act as though I'm hitting the 8 Key.

Numpad not working windows 10